1. Returns:

You have [15 days] from the date of purchase to initiate a return.

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

To initiate a return, please contact our customer service team at [theflolong@gmail.com] or [phone number]. Provide your order number and details of the item(s) you wish to return.

Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

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2. Exchanges:

If you received a defective or incorrect item, we will gladly exchange it for the correct product or issue a refund.

To initiate an exchange, please contact our customer service team within [14 days] of receiving your order. Provide your order number and details of the issue.

We will provide instructions on how to return the item, and once received, we will process the exchange or issue a refund.

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3. Refunds:

Refunds will be processed within [6 -12 business days] after we receive the returned item.

Refunds will be issued to the original payment method.

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4. Non-Returnable Items:

Certain items, such as personalized or custom-made products, are non-returnable unless they are defective or damaged upon receipt.

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5. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team immediately. Provide photos of the damaged or defective item, and we will assist you in resolving the issue.

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6. Contact Information:

If you have any questions or concerns regarding our return and exchange policy, please contact our customer service team at [theflolong@gmail.com].

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Thank you for shopping with [Flolong]. We appreciate your understanding and cooperation!

[Flolong]